Shipping, Returns & Exchange Policy

Exchanges:

• No exchanges on preorder items or limited releases (we may accommodate if stock is available but can’t guarantee). Please read size charts carefully. 

• Must be lodged within 14 days of receiving your order.

• If an exchange is not available, we will issue a store credit.

• Customers are responsible for return shipping costs plus the cost of shipping the exchange item back out. 

Returns:

• We do not refund for change of mind – please choose carefully.

• Items must be unused, unworn, and in original condition with packaging.

• Lodge a request via your customer account or email info@rosedaleclothing.com.

• Customers are responsible for all return shipping costs.

Refunds:

• Only provided if an item is faulty or defective and an exchange/credit isn’t possible.

• Sale items are non-refundable.

• Where a refund is approved (no replacement/exchange is possible), a 4% restocking fee will be deducted from the refund amount.

  • This fee covers non-refundable merchant and processing costs, such as Afterpay and Website charges.

  • The balance of your refund (after the 4% deduction) will be returned to your original payment method.

Shipping:

• Free standard shipping on orders $250+ AUD (after discounts).

• Return shipping costs are non-refundable.

• Customers are responsible for all return shipping costs.