Return Requests

Return requests are to be lodged via customer accounts. If you have any issues please contact us.

If a request cannot be lodged for a return/exchange this is either due to the following:

·       Item is pre-order

·       Item is no longer available or sold out

·       14 day return & exchange has passed

To lodge a request, please click here.

Enter the email address you use to order the items at checkout – this will automatically log you in.

 

Please read the below information before submitting a return request.

Exchanges:

    • No exchanges on preorder items or limited releases (we may accommodate if stock is available but can’t guarantee). Please read size charts carefully. 
    • Must be lodged within 14 days of receiving your order.
    • If an exchange is not available, we will issue a store credit.
    • Customers are responsible for return shipping costs plus the cost of shipping the exchange item back out. 

Returns:

    • We do not refund for change of mind – please choose carefully. This includes if you have ordered the incorrect size.
    • Items must be unused, unworn, and in original condition with packaging.
    • Lodge a request via your customer account 
    • Customers are responsible for all return shipping costs.

Refunds:

    • Only provided if an item is faulty or defective and an exchange/credit isn’t possible.
    • Refunds are not accepted if due to change of mind (e.g. incorrect size was ordered)
    • Sale items are non-refundable.

Shipping:

      • Free standard shipping on orders $250+ AUD (after discounts). 
      • If there is another promotion (e.g free item with your order or a higher value discount), free shipping offer will not be applied at checkout. 
      •  At Rosedale, we’re committed to providing fair and transparent offers. Please note that our complimentary shipping promotion is applied only when no alternative discount of greater value is used. If another discount exceeds the value of the shipping cost, the free shipping offer will not be applied at checkout.
        • Return shipping costs are non-refundable.
        • Customers are responsible for all return shipping costs

 

Join the Homegrown Christmas Waitlist

Inspired by the magic of an Aussie country Christmas at home. Hot days, presents under the tree, ham in the oven, washing on the line, lights hanging around the house, and memories made with the people who matter most.

Featuring an exclusive Rosedale Christmas print, these pyjamas are made for Christmas morning photos, family traditions, and the moments you'll look back on for years to come.

Available for the whole family:

🤍 Children: 6–12 Months – 12 Years

🤍 Women's: XS – 3XL

🤍 Men's: S – 3XL

Join the waitlist for exclusive early access before our official launch. Our Christmas collections have sold out quickly in previous years, so this is the best way to be first in line when Homegrown Christmas preorders go live!

Christmas feels better when it feels like home. ❤️🎄